Monthly Archives

October 2019

The biggest step in connecting with your audience is fully embracing your brand voice

The Key to a Strong Brand Identity: Living Your Brand

By | Marketing Strategy

Your brand identity is one of the most important parts of your business. Going beyond your mission statement and logos, the best way to present your audience with a strong brand identity is to show them how you live your core values.

Here in San Diego, we have some local companies that have really embraced their brand—on a similar level to the way Disneyland employees play into their magic, too.

Whether you’re thinking about it or not, every interaction that your audience has with your company, employees, and even yourself is an extension of your brand. 

So how do you develop an authentic brand platform that your audience can resonate with?

Remember Your Why… and Your How, Too

When you first developed your brand identity, you focused on your “why.”

Now is a great time to return to that why—to how you want your audience to feel when they interact with your brand, when they see your social media posts, when they visit your website. And how you can make it real.

For example, if one of your company’s strong suits is transparency, then you need to offer your clients clarity into your process—what are the specific steps you take? How do you ensure that your clients can trust you? Do you have any additional measures you take to screen the vendors that you work with?

Making your brand real also depends a lot on your clients’ customer service experience. What kind of tone do your emails send? How do you and your staff answer the phone?

A local brand that does this well is the boutique design, flora, and furniture store, Pigment.

Pigment’s owner began by selling her own art at a monthly local art event in her studio that was once a couple doors down from where their existing store is now. They continue to celebrate their start by holding extended store hours on the nights that the recurring local art event occurs.

Their background in art and design is translated into the types of products they carry, workshops they hold, and in their social media, showcasing highly curated products with a selective color palette that extends into lifestyle-inspired imagery.

A great place to start when thinking about how to get your employees on brand is to cultivate a culture that promotes your core values. 

If Content Is King, Consistency Is the Crown

Content matters; it helps communicate, educate and persuade.

The consistency of your content is arguably one of the first things your audience will notice. Living your brand consistently includes thinking about the way you interact with your clients, customers, and employees.

Let’s take a look at a local San Diego brand that sets a great example of living their core values consistently. From the types of events that they hold and their employee-owned culture, right down to their product descriptions, Modern Times Beer is the epitome of cohesion.

Take this pint glass description, for example:

By assuming that their audience recycles, they’re paying homage to the “perfect society” concept that they celebrate in their about. Also mentioned on their about page is their fascination of “colorful, ambitious little pockets of history,” which is reflected by both the style and designs of their merch, consumable products, logo, and even the way they set up their brewery locations.

This consistency that Modern Times provides lets their audience know that they are serious about their values—and for their customers that share the same values, they feel more trust toward the brand.

Ensuring that your brand voice translates well both online and offline is a surefire way to build authority and set expectations for your audience.

Get Selective About Social

Social media is where your customers and clients are. SnapChat, Twitter, Instagram, Tumblr, Pinterest, LinkedIn, Facebook, and Youtube… there’s a lot of different social media platforms for small businesses to use.

The good news? You won’t need to use all of these social media platforms for your business, because not all of them are used by your audience. For example, small businesses that focus on financial services won’t see as much of a return on SnapChat advertising as they would on Facebook or LinkedIn. In a similar vein, real estate businesses will also see benefits from Instagram and Facebook.

An easy way to start learning about which social media platforms are best for your business to use is to take a look at the platforms you’re already using and determine which ones give you the most engagement and return. Then use them to communicate with your audience.

From visual to written, every extension of your brand tells a story. Being intentional with your messaging, keeping content consistent, and managing social platforms are some of the biggest factors that impact your audience’s perception of your brand. It can be a lot of work—but that’s what we’re here for. Need help connecting with your audience or living your brand fully? Contact us today.

We can help you master your digital marketing strategy with CRO tips. Our team of strategists are experts at understanding you and your audience. Whether it’s setting up Google Analytics, or creating great landing pages, Wayward Kind is all about action. Ready to convert to a mindful marketing strategy? Contact us today!

Having a trustworthy SEO Toolbox is vital for ranking

Tiny Desk Tour: Inside Our SEO Toolbox

By | Marketing Strategy

We’ve got a lot of specialists on our Wayward Kind team: from designers to copywriters and digital marketers, we’ve got years of experience and insight into the latest marketing trends.

One of the biggest (and arguably hardest to completely grasp) buzzwords in 2019 has been “SEO,” or search engine optimization. Luckily, we’ve got a strong SEO Specialist on our team. Remember learning about Glaucia when she first joined our team? Well today she’s going to tell us more—specifically about which SEO tools are worth your time!

Our Goal = White Hat SEO

When it comes to SEO, there are two kinds: black hat and white hat. Black hat SEO is the kind you don’t want to practice—think keyword stuffing, hiding text, and paying a bunch of websites for loooaaads of backlinks. Not only is black hat SEO scammy, but it’s penalized by Google. White hat SEO is the type that we use here at Wayward Kind: it’s focused on humans rather than search engines, but is still compliant with all search engine rules and policies.

The main goal of SEO, and a major part of Glaucia’s role, is to make sure our clients’ websites are optimized for search engines. She analyzes, reviews, implements changes, and tests different techniques—things are always moving around when it comes to how SEO is applied to different industries, so that’s why we’re always making changes. 

Her process starts with a site audit of each client’s existing website that analyzes any error that would limit search engine visibility. Our goal is to help increase website visibility and get websites to rank on Google’s first page of organic search results

She starts by performing a Baseline SEO Report that gives clients an overall picture of their traffic, organic research, backlinking, SEO ranking, and suggested keywords. Glaucia’s favorite tools to help her run audits are a combination of SEMrush, Google Analytics, and Google Search Console.

Let’s talk SEO tools.

Glaucia’s SEO Toolbox

When you’re working with white hat SEO, it’s important to have actionable insights. 

  • Google: Most of the tools offered by Google are free—and her favorites, since they come straight from the search engine itself. She likes using Google Analytics to get insight into website metrics, Google Trends for tracking what people are searching, Google PageSpeed Insights for error alerts, and Google Search Console for a closer look at how people land on specific sites.
  • Ubersuggest: Glaucia has been really enjoying Ubersuggest for keyword researching lately. She can also get a closer look at the working strategies of any website.

Breaking News on Algorithm Updates

Every one of our team members has a different set of sources they either subscribe to, follow, or read daily to stay up-to-date on the latest in their specific role. Glaucia has a couple of favorite sources for getting the latest on SEO.

Because the search engine algorithm changes so much, she likes to focus on having multiple sources of information. For daily updates, the latest news, tips and tricks, and reviews on the newest SEO tools, she loves reading Search Engine Journal and The MOZ Blog. She also enjoys their email newsletters!

Conclusion

Can we give Glaucia a round of applause for sharing her SEO toolbox with us? It’s hard to stay on top of the daily algorithm changes but she loves how it keeps her on her feet! Hopefully you were able to find a new tool that helps you improve the traffic to your website. 

If you’re looking for quicker results (or for our team’s expertise), we’re here to help you succeed!

We can help you master your digital marketing strategy with CRO tips. Our team of strategists are experts at understanding you and your audience. Whether it’s setting up Google Analytics, or creating great landing pages, Wayward Kind is all about action. Ready to convert to a mindful marketing strategy? Contact us today!

Social Media Comments engage customers

Rules of Engagement: Social Media Comments

By | Lead Generation

Radio silence is rarely a good thing. In business and relationships, people want to know that someone is on the other end of the line (or other side of the screen). Social media comments are no different. Followers love to feel acknowledged, even if it’s a simple thumbs up emoji in response to their comments.

This is called engagement. Followers engage with your posts by commenting or liking, and you reciprocate. This develops into a digital conversation that can lead to engagement outside of social media, too. Perhaps a follower signs up for your emails, visits your blog, or even purchases a product. But all of that starts with a simple response.

Responding well does take time and practice, so we’re giving you some simple tips on how to make the most of social media comments!

Timing is Everything with Social Media Comments

Managing social media comments can be an art, but one that you or someone on your team can and should master. If you have followers commenting, they want to chat. They want a response, and when you never give a response, it can send an unspoken message that your business doesn’t care. 

A common question is how soon should we respond to a social media comment? While there isn’t one hard and fast rule, generally, it’s helpful to respond within an hour of a comment. It not only creates an opportunity to get to know your followers, but it encourages them to share your business. 

In fact, a Twitter Customer Insight Survey found that 81 percent of consumers don’t recommend a company to a friend if they never get a response on social media. Those are some powerful numbers!

social media comments

If you have a strong social media following, you may find it challenging to manage all the comments and likes you receive. It’s great that you have so much engagement, but how do you respond?

If your business is growing rapidly, it may be helpful to designate someone as your social media specialist. Whether they’re scheduling posts, or responding to comments, it can be helpful to have someone with their finger on the pulse of what conversations are happening around your brand.

If you’re still building your following, it’s a great time to get ahead of the curve and develop a social media strategy. We’ve recently launched a Social Media Package that helps small businesses learn the ins and outs of social media to maximize its unlimited potential. Once you have a good plan in place, engagement will increase and you’ll be able to use all these great tips for responding to comments!

Be Consistent

Consistency matters for social media comments. First, it’s important to respond regularly. If you just respond randomly, with long droughts in between, it’s going to appear that you’re not paying attention to your potential customers. So, start making it a regular part of your routine to respond on a regular basis, to different followers at different times to show that you care. 

Second, stay true to your brand voice. What’s a brand voice? It’s the tone you want your business to communicate across all digital media. That may include your core values, your services, specific words, phrases, and brand identity (logos, fonts, images)

When you or someone from your team comments, make sure there is a consistent message being communicated. It may be confusing if one person responds in your normal brand tone, and another responds with something completely different. Consistency builds credibility and trust no matter what platform you’re using.

Be Human 

Whether you have standardized responses that your team is writing, or unique responses for each comment, it should feel like there is a human on the other end, not a robot.

This is particularly true when it comes to negative comments on social media. We’ve talked before about responding to negative online reviews, but negative comments can happen on social media, too.

Try these tips to show your followers you’re listening to their concerns:

  • Acknowledge their comments and feelings: Try to see from their point-of-view rather than respond defensively.
  • Offer to continue the conversation offline: Resolving challenges is best left for a more personal interaction. It also takes any of the negative reactions out of the public forum.
  • Be sincere and apologize when your product or service falls short: Nothing softens someone like a genuine apology. It will also build trust for future transactions.
  • Watch out for trolls: If you know someone is just trying to stir the pot, it may help to simply ignore their comments. If they persist, addressing them with a simple comment that links to the facts of your business can help prevent negative reactions from other followers.

Conclusion

In our current digital climate, social media comments are a thing, an important thing. You may even consider them a part of your content development, especially when it comes to your responses. So, keep your responses timely, consistent, and human, and you’ve got the makings for a great social media commenting strategy!

Social media comments, online reviews, and even fielding feedback through emails can present opportunities to engage with your audience. We want to help you do that so you can cultivate digital conversations that matter. Contact Wayward Kind and we’ll get you started on turning all your comments into golden opportunities!

Natasha Bell is new Copywriter

Welcome Natasha Bell, Wayward Kind’s New Copywriter

By | Team Wayward Kind

Meet Natasha Bell, Wayward Kind’s new Copywriter.

As a digital marketing agency focused on starting meaningful digital conversations, Wayward Kind is ecstatic to welcome Natasha to our growing team! Natasha’s background in creative and technical writing has her fitting in with our clients, and her draw to liberation makes her a stellar addition to Wayward Kind.

Let’s learn more about Natasha.

Storytelling Gets Strategic

Natasha is a storyteller. Intrinsically interested in how humans interact and connect with one another, she’s taken a variety of approaches to storytelling: acting in improv troupes, writing poetry, getting involved with our local art community, and editing a diversity-focused literary magazine.

Before joining the Wayward Kind team, Natasha was already used to the agency pace — she’s worked as an in-house Marketing Coordinator, a Creative Director for a startup, and as an SEO Copywriter for a few different agencies. She has experience crafting copy, clarifying brand messaging, and strategizing content for B2B and B2C companies in the SaaS, e-Commerce, hospitality, home decor, apparel, and industrial industries. She’s excited to be a part of the Wayward Kind team, especially since she immediately connected with our human-centered approach and diversity-driven mission!

Natasha is originally from Rio de Janeiro, Brazil but grew up just outside San Francisco, California. She moved to San Diego to study at California State University, San Marcos, where she got her BA in Literature & Writing Studies.

When she’s not helping brands define their stories, Natasha enjoys writing poetry, printmaking, trying new coffee shops, and playing tourist in the city with her husband.

Lightning Round

It’s time for our favorite tradition…lightning round questions!

Wayward Kind: What’s your favorite way to start the day?

Natasha: With an oat milk latte… and a boop on the nose from my kitty, Benjy (no earlier than 5, though — please!)

Wayward Kind: What’s something on your bucket list that you plan to tackle this year?

Natasha: I’d like to work on incorporating a few minutes of meditation into my morning and night routines.

Wayward Kind: If your life was made into a movie, who would play you? Why?

Natasha: My initial reaction to this question was, “I’m not sure I’d like to see another person play myself! I really don’t want to revisit the “blue hair” phase I went through in middle school… some things are better left to memory.” My second reaction was… Esther Povitsky. She’s also under 5’5, shares a similar sense of humor, and feels weird about her life being turned into movies, too.

Please help us welcome Natasha to the team!

We can help you master your digital marketing strategy with CRO tips. Our team of strategists are experts at understanding you and your audience. Whether it’s setting up Google Analytics, or creating great landing pages, Wayward Kind is all about action. Ready to convert to a mindful marketing strategy? Contact us today!